(CPP) Certified Process Professional Practice Test
CPP CPP Process Performance Management & KPIs
In process performance management, a Key Performance Indicator (KPI) is BEST described as:
Select your answer
A
Any metric collected about a process, regardless of strategic relevance
B
A quantifiable measure that evaluates how well a process achieves its critical success factors
C
A qualitative description of process health based on employee feedback
D
A financial ratio used exclusively by the accounting department
Hint
