CPP Quality Management & Performance Metrics 5

Question 1

The concept of 'quality at the source' in process management means:

Accepted Answer

Each worker is responsible for detecting and correcting defects at their own step

Answer

Quality at the source empowers each operator to detect and correct defects immediately at their workstation rather than passing defects downstream.

Question 2

A process owner is comparing actual performance against benchmarks. When using competitive benchmarking, the comparison is made against:

Accepted Answer

Direct competitors or industry leaders

Answer

Competitive benchmarking compares performance metrics against direct competitors or recognized industry leaders in the same sector.

Question 3

In a process performance dashboard, a KPI showing a red/yellow/green status is an example of:

Accepted Answer

A traffic light or RAG (Red-Amber-Green) reporting system

Answer

RAG (Red-Amber-Green) or traffic light reporting provides an intuitive visual signal of KPI status relative to targets and thresholds.

Question 4

Philip Crosby's definition of quality and his concept of 'zero defects' asserts that:

Accepted Answer

Quality means conformance to requirements, and defects are never acceptable

Answer

Crosby defined quality as conformance to requirements and argued that zero defects is an achievable performance standard, not just a motivational slogan.

Question 5

A process has a sigma level of 4. Approximately how many defects per million opportunities (DPMO) does this represent?

Accepted Answer

6,210 DPMO

Answer

A 4-sigma process produces approximately 6,210 DPMO, while Six Sigma (6σ) achieves 3.4 DPMO with a 1.5-sigma shift applied.

(CPP) Certified Process Professional Practice Test

(CPP) Certified Process Professional Practice Test

CPP Quality Management & Performance Metrics 5