CPP Quality Management & Performance Metrics 5

Question 1

The concept of 'quality at the source' in process management means:

Accepted Answer

Each worker is responsible for detecting and correcting defects at their own step

Answer

Purchasing only pre-inspected raw materials

Answer

Quality control happens only at the final inspection stage

Answer

The quality department audits all upstream suppliers

Question 2

A process owner is comparing actual performance against benchmarks. When using competitive benchmarking, the comparison is made against:

Accepted Answer

Direct competitors or industry leaders

Answer

Internal departments performing the same process

Answer

The organization's own historical performance

Answer

Generic best practices across all industries

Question 3

In a process performance dashboard, a KPI showing a red/yellow/green status is an example of:

Accepted Answer

A traffic light or RAG (Red-Amber-Green) reporting system

Answer

A statistical process control chart

Answer

A balanced scorecard financial perspective

Answer

A Gantt chart milestone tracker

Question 4

Philip Crosby's definition of quality and his concept of 'zero defects' asserts that:

Accepted Answer

Quality means conformance to requirements, and defects are never acceptable

Answer

Quality means fitness for use at the lowest cost

Answer

Quality is defined by the customer's perceived value

Answer

Quality is achieved through continuous incremental improvement

Question 5

A process has a sigma level of 4. Approximately how many defects per million opportunities (DPMO) does this represent?

Accepted Answer

6,210 DPMO

Answer

3.4 DPMO

Answer

66,807 DPMO

Answer

233,000 DPMO

Question 6

Which approach to performance target-setting establishes goals based on the best-known performance level rather than incremental improvement from the current state?

Accepted Answer

Stretch goals based on benchmarking

Answer

Trend-based forecasting

Answer

Regression to the mean

Answer

Historical average targeting

Question 7

During a process audit, an auditor finds that the documented procedure does not match how the process is actually being performed. The correct classification of this finding is:

Accepted Answer

A nonconformance requiring corrective action

Answer

A critical defect requiring immediate shutdown

Answer

An observation with no required follow-up

Answer

A leading indicator of future process failure