CPP Lessons Learned & Knowledge Management 2

Question 1

When should lessons learned sessions ideally be conducted on a large project?

Accepted Answer

At key phase gates and project closure

Answer

Lessons learned should be captured at phase gates and closure so insights are timely and not lost to memory fade.

Question 2

A project manager discovers that a lessons learned repository exists but team members never consult it. What is the MOST likely root cause?

Accepted Answer

Knowledge is stored but not made searchable or actionable

Answer

Repositories fail when content is not indexed, tagged, or presented in a way that makes retrieval easy and relevant.

Question 3

Which technique BEST supports tacit knowledge transfer between retiring experts and new project staff?

Accepted Answer

Shadowing and mentoring programs

Answer

Tacit knowledge (know-how, intuition) transfers most effectively through direct human interaction like mentoring and job shadowing.

Question 4

A post-project review reveals the same communication breakdown occurred on three consecutive projects. What knowledge management action is MOST appropriate?

Accepted Answer

Codify the root cause and mitigation as an organizational process asset

Answer

Recurring issues signal a systemic gap; the fix must be institutionalized as an organizational process asset to prevent recurrence.

Question 5

In knowledge management, what does 'knowledge pull' refer to?

Accepted Answer

Team members proactively seeking knowledge when needed

Answer

Knowledge pull is a demand-driven model where individuals actively seek out relevant knowledge at the point of need.

(CPP) Certified Project Professional Practice Test

(CPP) Certified Project Professional Practice Test

CPP Lessons Learned & Knowledge Management 2