CPN Conflict Resolution & Problem Solving 3

Question 1

In the Thomas-Kilmann model, which conflict mode results in a lose-lose outcome if overused?

Accepted Answer

Avoiding

Answer

Chronic avoidance means neither party addresses or resolves the issue, leading to unmet needs on both sides over time.

Question 2

A mediator proposes a 'one-text procedure.' What does this involve?

Accepted Answer

The mediator develops a single draft agreement and refines it through iterative feedback from all parties

Answer

The one-text procedure avoids positional entrenchment by circulating a mediator-drafted text that neither party 'owns,' making critique easier.

Question 3

Which of the following best describes 'integrative bargaining'?

Accepted Answer

Expanding the range of issues to create mutual gains

Answer

Integrative bargaining seeks to expand the pie by identifying complementary interests, producing outcomes better than simple compromise.

Question 4

What is the primary risk of premature closure in a negotiation?

Accepted Answer

It locks parties into a solution before all interests are fully explored

Answer

Agreeing too quickly may leave value on the table and fail to address underlying needs that could resurface later.

Question 5

In principled negotiation, what role does 'objective criteria' play?

Accepted Answer

It provides a fair, external standard to evaluate proposed solutions

Answer

Objective criteria—such as market value, legal precedent, or expert opinion—depersonalize the negotiation and ground proposals in legitimacy.

(CPN) Certified Professional Negotiator Practice Test