CPN Conflict Resolution & Problem Solving 2

Question 1

In a multiparty dispute, which technique helps prevent coalition formation against a single party?

Accepted Answer

Caucusing with each party separately

Answer

Caucusing allows the mediator to address grievances privately, reducing the incentive for parties to form opposing coalitions.

Question 2

Which conflict style is most appropriate when the issue is trivial and preserving the relationship is the priority?

Accepted Answer

Avoiding

Answer

Avoiding is appropriate for low-stakes issues where maintaining the relationship outweighs the cost of leaving the issue unresolved.

Question 3

What is 'reframing' in conflict resolution?

Accepted Answer

Restating an issue in neutral or positive terms to shift perspective

Answer

Reframing transforms inflammatory or positional language into neutral terms, opening space for collaborative problem solving.

Question 4

A negotiator uses 'logrolling' to resolve a multi-issue conflict. What does this involve?

Accepted Answer

Trading concessions across issues of differing value to each party

Answer

Logrolling exploits differences in issue priority so each party concedes on items they value less in exchange for gains on items they value more.

Question 5

Which problem-solving model follows the sequence: Define → Generate → Evaluate → Implement → Review?

Accepted Answer

The Structured Problem-Solving Process

Answer

The Structured Problem-Solving Process uses a five-step sequence to move systematically from diagnosis to solution evaluation and follow-up.

(CPN) Certified Professional Negotiator Practice Test