CPM Performance Measurement & Accountability 2

Question 1

A public agency wants to measure whether its job-training program is actually reducing long-term unemployment. Which metric best captures this outcome?

Accepted Answer

Percentage of graduates employed 12 months after program completion

Answer

Outcome metrics measure the real-world impact of a program, such as sustained employment after training completion.

Question 2

Which of the following best describes a 'lagging indicator' in public sector performance measurement?

Accepted Answer

A metric that reflects results after they have occurred

Answer

Lagging indicators report on outcomes that have already taken place, such as annual crime rates or completed project counts.

Question 3

A city department sets a target of reducing permit processing time from 30 days to 15 days. After one year, average time is 22 days. How should a manager interpret this?

Accepted Answer

Partial progress was made but the target was not fully achieved

Answer

Recognizing partial progress allows managers to analyze barriers and adjust strategies rather than abandon goals.

Question 4

In a balanced scorecard framework adapted for government, which perspective focuses on citizen satisfaction and public trust?

Accepted Answer

Customer/stakeholder perspective

Answer

The customer/stakeholder perspective in government balanced scorecards addresses how well the agency is serving constituents and building public trust.

Question 5

What is the primary purpose of a logic model in performance management?

Accepted Answer

To link inputs, activities, outputs, and outcomes in a causal chain

Answer

A logic model visually maps how program resources and activities are expected to produce desired outcomes, clarifying the theory of change.

(CPM) Certified Public Manager Practice Test

(CPM) Certified Public Manager Practice Test

CPM Performance Measurement & Accountability 2