CPM Organizational Change Management

Question 1

Which change management model describes organizational change as a three-phase process of 'unfreezing,' 'changing,' and 'refreezing'?

Accepted Answer

Lewin's Change Model

Answer

Kurt Lewin's Change Model uses the metaphor of unfreezing existing behaviors, implementing change, and refreezing new behaviors as the standard approach.

Question 2

In the ADKAR change management model, what does the letter 'K' represent?

Accepted Answer

Knowledge of how to change

Answer

In ADKAR (Awareness, Desire, Knowledge, Ability, Reinforcement), 'K' stands for Knowledge of how to change, including understanding of the skills and behaviors required.

Question 3

A public manager is implementing a new case management system. Employees are resisting due to fear of job loss. Which strategy best addresses this resistance?

Accepted Answer

Communicate how the change will improve workflows and clarify job security

Answer

Transparent communication addressing the root cause of resistance — fear and uncertainty — is the most effective strategy for overcoming change resistance.

Question 4

Which of the following best describes a 'change champion' in a government organization?

Accepted Answer

A frontline employee or manager who advocates for and supports the change

Answer

Change champions are internal advocates, often frontline employees or middle managers, who build peer support and model new behaviors during a transition.

Question 5

Kotter's 8-Step Model for leading change begins with which foundational step?

Accepted Answer

Establishing a sense of urgency

Answer

Kotter's model starts with establishing a sense of urgency, because without it, people lack the motivation to leave their comfort zones and engage with change.

(CPM) Certified Public Manager Practice Test

(CPM) Certified Public Manager Practice Test

CPM Organizational Change Management