CPM Organizational Change Management 2

Question 1

When conducting a stakeholder analysis for a change initiative, public managers should prioritize stakeholders based primarily on which two dimensions?

Accepted Answer

Power and interest

Answer

Stakeholder analysis matrices typically map stakeholders by their level of power (influence over the outcome) and interest (concern about the change) to determine engagement strategies.

Question 2

A government agency's change effort is failing because employees revert to old behaviors after initial adoption. Which phase of change management has been neglected?

Accepted Answer

Reinforcement

Answer

Reinforcement — the final step in ADKAR — ensures new behaviors are sustained through recognition, incentives, and accountability, preventing relapse to old habits.

Question 3

Which communication approach is most effective during organizational change to reduce rumors and anxiety among public employees?

Accepted Answer

Provide frequent, honest, and consistent updates even when details are incomplete

Answer

Frequent, honest communication — even when all answers aren't available — builds trust and reduces the uncertainty that fuels rumors and resistance.

Question 4

In organizational change, 'early adopters' are best utilized by a manager to:

Accepted Answer

Pilot the change and provide feedback before full rollout

Answer

Early adopters are ideal for pilots because they embrace new approaches, provide constructive feedback, and demonstrate feasibility to more skeptical colleagues.

Question 5

Which of the following is an example of a structural barrier to change in a public organization?

Accepted Answer

A procurement policy that prevents quick adoption of new software

Answer

Structural barriers are systemic or procedural obstacles — like rigid procurement rules — that prevent or slow implementation regardless of individual attitudes toward the change.

(CPM) Certified Public Manager Practice Test

(CPM) Certified Public Manager Practice Test

CPM Organizational Change Management 2