CPM Managing Work 3

Question 1

A public manager is implementing a new electronic records system. Resistance from staff is high. The BEST strategy to reduce resistance is:

Accepted Answer

Involve staff in planning and provide adequate training before rollout

Answer

Involving staff in the change process and providing training builds buy-in and reduces resistance to new systems.

Question 2

Which type of work plan establishes specific objectives, timelines, and resource allocations for a defined project?

Accepted Answer

Operational project plan

Answer

An operational project plan details the tasks, schedule, and resources needed to achieve a specific project objective.

Question 3

A manager observes that two employees frequently duplicate each other's work. This is BEST addressed by:

Accepted Answer

Clarifying roles and responsibilities through a RACI chart or similar tool

Answer

A RACI chart (Responsible, Accountable, Consulted, Informed) clarifies who does what and eliminates duplication of effort.

Question 4

In the context of managing work, 'benchmarking' is used to:

Accepted Answer

Compare a unit's performance against best practices or similar organizations

Answer

Benchmarking compares organizational performance against external standards or peers to identify improvement opportunities.

Question 5

A manager must allocate limited budget across five competing projects. The MOST systematic approach is to:

Accepted Answer

Prioritize projects using criteria tied to organizational goals and expected outcomes

Answer

Using goal-aligned criteria ensures limited resources are directed to projects with the greatest organizational impact.

(CPM) Certified Public Manager Practice Test