CPL Problem Solving & Decision Making 3

Question 1

A program leader is evaluating three alternative strategies. One option has the highest expected value but also the highest variance in outcomes. What concept describes this trade-off?

Accepted Answer

Risk-return trade-off

Answer

The risk-return trade-off reflects that higher potential returns typically come with greater uncertainty or variability.

Question 2

Which cognitive bias causes a program leader to give more weight to the first piece of information received when making a decision?

Accepted Answer

Anchoring bias

Answer

Anchoring bias occurs when the first data point disproportionately influences subsequent judgments.

Question 3

A program leader applies the '5 Whys' technique. What is the PRIMARY goal of this approach?

Accepted Answer

To drill down to the root cause by repeatedly asking why

Answer

The 5 Whys iteratively questions each answer to surface the underlying root cause rather than treating symptoms.

Question 4

In a program governance meeting, the steering committee cannot reach consensus on a critical path decision. What is the program leader's BEST course of action?

Accepted Answer

Present structured options with analysis to facilitate a facilitated decision

Answer

Providing structured analysis and facilitating discussion helps governing bodies make timely, informed decisions.

Question 5

A program encounters an unexpected regulatory change that threatens a key deliverable. Using a structured problem-solving approach, what should the program leader do FIRST?

Accepted Answer

Clearly define and document the problem and its scope

Answer

Structured problem solving always begins with a clear problem definition to avoid solving the wrong issue.

(CPL) Certified Program Leader Practice Test

(CPL) Certified Program Leader Practice Test

CPL Problem Solving & Decision Making 3