CPI Coaching & Feedback Techniques 2

Question 1

A learner consistently performs a skill correctly in practice but reverts to bad habits on the job. Which coaching intervention is MOST appropriate?

Accepted Answer

Conduct on-the-job coaching with real-time feedback during actual performance

Answer

On-the-job coaching with real-time feedback bridges the gap between training performance and transfer to the actual work environment.

Question 2

When delivering corrective feedback, an instructor should FIRST:

Accepted Answer

Describe the observed behavior specifically and objectively

Answer

Effective corrective feedback begins with a specific, objective description of the observed behavior to anchor the conversation in fact rather than judgment.

Question 3

Which questioning technique is MOST effective for helping a learner develop self-awareness about their own performance gaps?

Accepted Answer

Socratic questioning that prompts self-reflection

Answer

Socratic questioning promotes deeper self-reflection and helps learners discover their own performance gaps, increasing ownership of improvement.

Question 4

A learner becomes defensive when receiving critical feedback. The BEST immediate response by the instructor is to:

Accepted Answer

Pause, acknowledge the learner's feelings, and ask open-ended questions

Answer

Acknowledging emotions and using open-ended questions de-escalates defensiveness and keeps the learner receptive to feedback.

Question 5

In the GROW coaching model, what does the 'W' stand for?

Accepted Answer

Will or Way Forward

Answer

In the GROW model, 'W' stands for Will or Way Forward, which focuses on commitment to action and next steps.

(CPI) Certified Professional Instructor Practice Test

(CPI) Certified Professional Instructor Practice Test

CPI Coaching & Feedback Techniques 2