CPI Coaching & Feedback Techniques 2 — Questions and Answers
Question 1: A learner consistently performs a skill correctly in practice but reverts to bad habits on the job. Which coaching intervention is MOST appropriate?
- Repeat the original training module
- Conduct on-the-job coaching with real-time feedback during actual performance (Correct answer)
- Remove the learner from the role temporarily
- Increase the frequency of written assessments
Correct answer: Conduct on-the-job coaching with real-time feedback during actual performance
On-the-job coaching with real-time feedback bridges the gap between training performance and transfer to the actual work environment.
Question 2: When delivering corrective feedback, an instructor should FIRST:
- State the consequence of continued poor performance
- Describe the observed behavior specifically and objectively (Correct answer)
- Ask the learner to explain their reasoning
- Provide the correct method immediately
Correct answer: Describe the observed behavior specifically and objectively
Effective corrective feedback begins with a specific, objective description of the observed behavior to anchor the conversation in fact rather than judgment.
Question 3: Which questioning technique is MOST effective for helping a learner develop self-awareness about their own performance gaps?
- Leading questions that guide them to the right answer
- Socratic questioning that prompts self-reflection (Correct answer)
- Closed questions to confirm factual recall
- Rhetorical questions to emphasize key points
Correct answer: Socratic questioning that prompts self-reflection
Socratic questioning promotes deeper self-reflection and helps learners discover their own performance gaps, increasing ownership of improvement.
Question 4: A learner becomes defensive when receiving critical feedback. The BEST immediate response by the instructor is to:
- Restate the feedback more firmly to reinforce the message
- Pause, acknowledge the learner's feelings, and ask open-ended questions (Correct answer)
- End the feedback session and reschedule
- Have a third party deliver the feedback instead
Correct answer: Pause, acknowledge the learner's feelings, and ask open-ended questions
Acknowledging emotions and using open-ended questions de-escalates defensiveness and keeps the learner receptive to feedback.
Question 5: In the GROW coaching model, what does the 'W' stand for?
- Weaknesses to address
- Will or Way Forward (Correct answer)
- Work environment factors
- Wins to celebrate
Correct answer: Will or Way Forward
In the GROW model, 'W' stands for Will or Way Forward, which focuses on commitment to action and next steps.
Question 6: Which type of feedback has been shown to be MOST effective for improving complex skill performance?
- Delayed written feedback provided after the session ends
- Immediate, specific, and actionable feedback delivered close to the performance (Correct answer)
- General praise to boost confidence before detailed critique
- Peer feedback without instructor involvement
Correct answer: Immediate, specific, and actionable feedback delivered close to the performance
Immediate, specific, and actionable feedback closest to the performance event strengthens the connection between behavior and outcome.
Question 7: An instructor notices a high-performing learner has plateaued. The MOST appropriate coaching approach is to:
- Assign easier tasks to rebuild momentum
- Set stretch goals and explore new challenges to reignite growth (Correct answer)
- Reduce coaching contact since the learner is already performing well
- Pair the learner with a lower performer to serve as a mentor
Correct answer: Set stretch goals and explore new challenges to reignite growth
Stretch goals and new challenges re-engage high performers by providing meaningful growth opportunities beyond their current plateau.
CPI Coaching & Feedback Techniques 2
A learner consistently performs a skill correctly in practice but reverts to bad habits on the job.
Which coaching intervention is MOST appropriate?