CPHT Communication & Patient Relations 5

Question 1

Before drawing blood from a patient with a visual impairment, you should:

Accepted Answer

Announce yourself and describe what you are going to do before touching

Answer

Verbal introductions and explanations compensate for lack of visual cues.

Question 2

An unresponsive patient requires a blood draw. What is the appropriate communication?

Accepted Answer

Introduce yourself and explain actions as if the patient can hear

Answer

Hearing may be intact, so respectful explanation is still appropriate.

Question 3

A patient scheduled for a fasting test says they ate breakfast. What should the phlebotomist do?

Accepted Answer

Notify the nurse or provider and document the non-fasting status as required

Answer

Non-fasting status can alter results, so the provider must be informed and it documented.

Question 4

Which technique demonstrates active listening?

Accepted Answer

Paraphrasing what the patient said to confirm understanding

Answer

Paraphrasing confirms understanding and shows the patient they are heard.

Question 5

A phlebotomist posts a photo of a patient's labeled tube on social media without a name. This is:

Accepted Answer

A potential HIPAA violation and unprofessional

Answer

Labels and other identifiers can reveal PHI, so posting is prohibited.

CPHT - Certified Phlebotomist Practice Test