CPHRM Quality Improvement 3

Question 1

A Pareto chart is used in quality improvement to:

Accepted Answer

Identify the few causes responsible for most problems

Answer

A Pareto chart displays problems in descending frequency to identify the vital few causes that account for most errors, based on the 80/20 rule.

Question 2

In healthcare quality improvement, 'benchmarking' refers to:

Accepted Answer

Comparing performance metrics against best practices or top performers

Answer

Benchmarking compares an organization's processes and outcomes against recognized leaders or industry standards to identify performance gaps.

Question 3

Which quality improvement tool would be MOST appropriate for identifying all possible causes of medication errors in an emergency department?

Accepted Answer

Fishbone (Ishikawa) diagram

Answer

A fishbone diagram organizes potential causes of a problem into categories (people, process, equipment, environment) to facilitate comprehensive root cause exploration.

Question 4

A hospital's quality improvement team wants to test a small-scale change before full implementation. They should use which model?

Accepted Answer

Plan-Do-Study-Act (PDSA) cycle

Answer

The PDSA cycle is designed for small, rapid tests of change that allow teams to learn and refine interventions before broad implementation.

Question 5

Patient harm events are classified by severity level. Which classification system does the National Coordinating Council for Medication Error Reporting and Prevention (NCC MERP) use?

Accepted Answer

A through I index categories

Answer

NCC MERP uses Categories A through I to classify medication errors from no harm potential (A) to death (I).

CPHRM Exam Practice Test

CPHRM Exam Practice Test

CPHRM Quality Improvement 3