CPHRM Quality Improvement 2

Question 1

Which quality improvement methodology uses Define, Measure, Analyze, Improve, and Control phases?

Accepted Answer

Six Sigma DMAIC

Answer

Six Sigma uses the DMAIC framework to systematically reduce defects and variation in processes.

Question 2

A hospital notices catheter-associated urinary tract infections (CAUTIs) increasing. The FIRST step in a quality improvement initiative should be:

Accepted Answer

Collect baseline data to understand current performance

Answer

Collecting baseline data is the essential first step to understand the scope of the problem before implementing changes.

Question 3

Failure Mode and Effects Analysis (FMEA) is best described as a:

Accepted Answer

Proactive tool used to identify potential failure points before they occur

Answer

FMEA is a proactive risk assessment technique that identifies potential failure modes and their effects before harm occurs.

Question 4

Which of the following is an example of a structure measure in healthcare quality?

Accepted Answer

Nurse-to-patient staffing ratio

Answer

Structure measures assess organizational attributes like staffing ratios, equipment, and facilities rather than processes or outcomes.

Question 5

A 'never event' in healthcare quality improvement refers to:

Accepted Answer

A serious, largely preventable adverse event that should never occur

Answer

Never events are serious, preventable patient safety events that should not occur if evidence-based preventive measures are in place.

CPHRM Exam Practice Test