Assessment Flashcards

A CPHQ professional is assessing workflow efficiency in an emergency department. Which tool would BEST visually map the current state of patient flow steps?

Answer: Value stream map

Value stream mapping is a lean tool that visually depicts the current state of all steps, delays, and information flows in a process to identify waste and inefficiency.

During a medication safety assessment, which measurement level generates the most actionable improvement data?

Answer: Near-miss event rates by medication type and care unit

Near-miss rates stratified by medication type and care unit provide specific, actionable data that enables targeted interventions before harm occurs.

An organization's quality assessment reveals a p-value of 0.03 for an outcome improvement. This means:

Answer: There is a 3% probability the observed result occurred by chance if the null hypothesis is true

A p-value of 0.03 indicates a 3% probability that the observed difference would occur by chance alone, meeting the conventional threshold for statistical significance.

Which approach is used in healthcare quality assessment to compare an organization's performance against top-performing peer organizations?

Answer: Benchmarking

Benchmarking compares an organization's performance metrics against best-in-class or peer organizations to identify performance gaps and improvement opportunities.

A quality team conducts a focused review of patients who experienced falls. This type of targeted case review is called:

Answer: Triggered or occurrence screen review

Triggered or occurrence screening identifies all cases meeting specific criteria (such as a fall) and reviews them in depth to detect patterns and systemic causes.

In healthcare quality assessment, which measure type evaluates whether the right care was given at the right time?

Answer: Process measure

Process measures assess whether specific evidence-based care steps were performed as intended, evaluating adherence to care protocols and standards.

A CPHQ professional designing a patient survey must ensure the instrument measures patient experience, not patient satisfaction. The key distinction is:

Answer: Experience surveys capture what happened objectively; satisfaction captures subjective judgment

Patient experience measures what actually occurred during care (objective events), while satisfaction measures patients' subjective evaluation of whether expectations were met.