CPHIMS CPHIMS IT Governance and Management 3

Question 1

In healthcare IT management, what does a Service Level Agreement (SLA) primarily define?

Accepted Answer

Expected levels of service performance and accountability between IT and end users

Answer

An SLA formally documents the expected service performance levels, responsibilities, and remedies between IT service providers and their customers.

Question 2

Which IT management approach emphasizes continuous service improvement through defined processes, roles, and metrics?

Accepted Answer

ITIL (Information Technology Infrastructure Library)

Answer

ITIL is a framework specifically designed for IT service management that emphasizes process-driven continuous service improvement.

Question 3

A healthcare IT manager must reduce system downtime. Which strategy addresses this MOST comprehensively?

Accepted Answer

Implementing a proactive capacity management and monitoring program

Answer

Proactive capacity management and monitoring helps identify and resolve performance bottlenecks before they cause system failures and downtime.

Question 4

What is the difference between change management and project management in IT governance?

Accepted Answer

Change management controls modifications to existing systems; project management delivers new capabilities

Answer

Change management governs controlled modifications to production systems, while project management coordinates the delivery of new solutions and capabilities.

Question 5

Which document BEST describes how an organization will recover IT operations after a major disruption?

Accepted Answer

IT Disaster Recovery Plan (DRP)

Answer

A Disaster Recovery Plan outlines the procedures, resources, and timelines to restore IT operations following a disruptive event.

CPHIMS Exam Practice Test

CPHIMS Exam Practice Test

CPHIMS CPHIMS IT Governance and Management 3