CPG CPG Professional Ethics & Industry Standards

Question 1

Which organization administers the Certified Professional Groomer (CPG) certification in the United States?

Accepted Answer

National Dog Groomers Association of America (NDGAA)

Answer

American Kennel Club (AKC)

Answer

Professional Pet Groomers & Stylists Alliance (PPGSA)

Answer

Pet Industry Joint Advisory Council (PIJAC)

Question 2

What is the primary ethical obligation a CPG-certified groomer has when a client requests a groom that could harm the pet?

Accepted Answer

Refuse the service and explain why it could harm the pet

Answer

Complete the groom as requested since the client pays

Answer

Charge extra for the difficult service

Answer

Refer the client to another groomer without explanation

Question 3

Under professional grooming ethics, what should a groomer do upon discovering signs of suspected animal abuse during a groom?

Accepted Answer

Document findings and report to local animal control or authorities

Answer

Keep it confidential to maintain client trust

Answer

Note it in client records only

Answer

Confront the owner immediately during pickup

Question 4

Which practice best demonstrates professional integrity in a CPG groomer's pricing structure?

Accepted Answer

Providing clear, written pricing before services are performed

Answer

Quoting prices verbally and adjusting after the groom

Answer

Charging by perceived owner income

Answer

Offering discounts only to repeat clients without disclosure

Question 5

A CPG groomer is legally and ethically required to maintain what type of documentation for each client?

Accepted Answer

Accurate and up-to-date client and pet health records

Answer

Only a basic appointment log

Answer

Financial records but not pet health notes

Answer

Records for new clients only in the first year

Question 6

Which of the following best reflects the CPG code of conduct regarding continuing education?

Accepted Answer

Groomers should pursue ongoing education to stay current with industry standards

Answer

Certification alone is sufficient for a full career without further training

Answer

Continuing education is optional and rarely beneficial

Answer

Only attend education courses if required by state law