CPC Employee Relations & Performance Management 3

Question 1

Which performance appraisal method requires managers to place employees into predetermined performance categories such as top 10%, middle 80%, and bottom 10%?

Accepted Answer

Forced distribution ranking

Answer

Forced distribution ranking mandates that a set percentage of employees fall into each performance tier, regardless of actual team performance.

Question 2

An employer wants to reduce involuntary turnover caused by poor performance. The MOST proactive strategy is to:

Accepted Answer

Strengthen pre-hire assessment tools to better predict job performance

Answer

Improving selection processes through validated assessments reduces hiring of candidates who are likely to underperform.

Question 3

Which term describes an employer's obligation to make reasonable changes to policies or the work environment to accommodate an employee's disability?

Accepted Answer

Reasonable accommodation

Answer

Under the ADA, employers must provide reasonable accommodation unless doing so would cause undue hardship to the organization.

Question 4

A halo effect in performance reviews occurs when:

Accepted Answer

One positive trait causes a rater to rate all other dimensions of performance too favorably

Answer

The halo effect is a cognitive bias where a single outstanding trait disproportionately inflates ratings across all performance dimensions.

Question 5

Which conflict resolution approach involves a neutral third party facilitating a discussion but allowing the involved parties to reach their own agreement?

Accepted Answer

Mediation

Answer

Mediation is a voluntary, non-binding process where a neutral mediator guides parties to their own mutually acceptable resolution.

(CPC) Certified Personnel Consultant Practice Test

(CPC) Certified Personnel Consultant Practice Test

CPC Employee Relations & Performance Management 3