CPC Employee Relations & Performance Management 2

Question 1

A manager notices an employee's performance has declined following a personal loss. The BEST initial approach is to:

Accepted Answer

Schedule a private supportive conversation and offer EAP resources

Answer

Addressing personal challenges empathetically through an EAP referral balances performance needs with employee well-being.

Question 2

Which federal law prohibits employers from retaliating against employees who report workplace safety violations?

Accepted Answer

Section 11(c) of the Occupational Safety and Health Act

Answer

OSH Act Section 11(c) specifically protects workers from retaliation for reporting safety hazards or participating in OSHA inspections.

Question 3

In a 360-degree feedback system, rater bias is BEST minimized by:

Accepted Answer

Training raters on evaluation criteria and common biases before the process

Answer

Calibration training helps raters apply consistent standards and recognize halo, recency, and leniency biases.

Question 4

Which type of progressive discipline step typically follows a verbal warning in standard HR practice?

Accepted Answer

Written warning

Answer

Progressive discipline moves from verbal warning to written warning, then suspension, and finally termination if issues persist.

Question 5

An employee files a grievance claiming unfair treatment compared to colleagues. The recruiter's role in this scenario is to:

Accepted Answer

Provide factual hiring and job description documentation if requested

Answer

Recruiters support grievance processes by supplying accurate documentation such as job descriptions and offer letters, not deciding outcomes.

(CPC) Certified Personnel Consultant Practice Test