CPC Ethics & Professional Standards

Question 1

Which ethical principle requires a CPC to act in the client's best interest rather than the funeral home's financial interest?

Accepted Answer

Fiduciary duty

Answer

A fiduciary duty requires the CPC to prioritize the client's best interest over the interests of the funeral home or themselves, especially when recommending products and funding options.

Question 2

A CPC discovers that a colleague has been misrepresenting preneed contract terms to clients. The appropriate course of action is to:

Accepted Answer

Report the behavior to a supervisor and, if unresolved, to the appropriate state licensing board

Answer

Professional standards require CPCs to report unethical conduct through proper channels — first internally and then to the state licensing board if the issue is not resolved — to protect consumers.

Question 3

Which of the following practices would constitute an ethical violation for a CPC?

Accepted Answer

Receiving an undisclosed commission for recommending a specific insurance product

Answer

Receiving undisclosed commissions creates a conflict of interest and violates the CPC's obligation of transparency and full disclosure to clients.

Question 4

The principle of client 'autonomy' in preplanning ethics means:

Accepted Answer

Clients have the right to make informed decisions about their own funeral arrangements

Answer

Autonomy is the ethical principle that individuals have the right to make informed decisions about their own affairs, including funeral preplanning, free from undue pressure or coercion.

Question 5

Which of the following is an example of 'high-pressure sales tactics' that a CPC must avoid?

Accepted Answer

Suggesting the client will burden their family if they do not sign a contract today

Answer

Using fear-based language — such as warning clients they will burden their family if they don't sign immediately — is a coercive tactic that undermines informed consent and violates professional ethics.

CPC - Certified Preplanning Consultant Practice Test

CPC - Certified Preplanning Consultant Practice Test

CPC Ethics & Professional Standards