CPC Ethics & Professional Standards

Question 1

Which ethical principle requires a CPC to act in the client's best interest rather than the funeral home's financial interest?

Accepted Answer

Fiduciary duty

Answer

Non-maleficence

Answer

Beneficence

Answer

Autonomy

Question 2

A CPC discovers that a colleague has been misrepresenting preneed contract terms to clients. The appropriate course of action is to:

Accepted Answer

Report the behavior to a supervisor and, if unresolved, to the appropriate state licensing board

Answer

Ignore it unless a client files a formal complaint

Answer

Confront the colleague directly and demand they stop

Answer

Document the behavior but take no action unless required by law

Question 3

Which of the following practices would constitute an ethical violation for a CPC?

Accepted Answer

Receiving an undisclosed commission for recommending a specific insurance product

Answer

Presenting multiple funding options to a client

Answer

Following up with a client 90 days after signing a preneed contract

Answer

Documenting a client's religious preferences in the preneed file

Question 4

The principle of client 'autonomy' in preplanning ethics means:

Accepted Answer

Clients have the right to make informed decisions about their own funeral arrangements

Answer

Clients must make all decisions without input from the CPC

Answer

Clients may not change their minds once a contract is signed

Answer

Clients must consult family members before making any selections

Question 5

Which of the following is an example of 'high-pressure sales tactics' that a CPC must avoid?

Accepted Answer

Suggesting the client will burden their family if they do not sign a contract today

Answer

Explaining the financial benefits of preplanning

Answer

Offering multiple service packages at different price points

Answer

Providing a General Price List at the beginning of the meeting

Question 6

What is the ethical obligation of a CPC when a client has limited English proficiency?

Accepted Answer

Provide translation services or reschedule until an interpreter is available

Answer

Proceed with the meeting and have the client sign an acknowledgment form

Answer

Ask the client's family member to translate all contract terms

Answer

Offer a simplified verbal summary instead of the full contract