CPC Ethics & Professional Standards 2

Question 1

Which of the following best defines 'informed consent' in the context of preplanning?

Accepted Answer

The client's voluntary agreement based on full understanding of all material facts about the contract

Answer

Informed consent requires that the client receive all material information, understand it, and voluntarily agree without coercion — a signature alone does not ensure genuine informed consent.

Question 2

A CPC must maintain client confidentiality, which means:

Accepted Answer

Protecting personal, financial, and planning information from unauthorized disclosure

Answer

Confidentiality requires protecting client information from unauthorized disclosure while still allowing appropriate sharing with colleagues who need the information to serve the client.

Question 3

What is the ethical concern with a CPC targeting recently bereaved individuals for preneed sales shortly after a family member's death?

Accepted Answer

Bereaved individuals may be emotionally vulnerable and unable to make fully autonomous, informed decisions

Answer

Targeting recently bereaved individuals raises significant ethical concerns about exploitation of vulnerability and the ability to provide meaningful informed consent during acute grief.

Question 4

Which organization provides the CPC (Certified Preplanning Consultant) certification?

Accepted Answer

National Funeral Directors Association (NFDA)

Answer

The Certified Preplanning Consultant (CPC) designation is administered by the National Funeral Directors Association (NFDA) and recognizes expertise in preneed funeral planning.

Question 5

A CPC who recommends a more expensive package than the client needs in order to increase commission earnings is committing:

Accepted Answer

A conflict of interest and breach of fiduciary duty

Answer

Recommending products based on commission rather than client need is a conflict of interest that breaches the fiduciary duty owed to the client and violates professional ethical standards.

CPC - Certified Preplanning Consultant Practice Test

CPC - Certified Preplanning Consultant Practice Test

CPC Ethics & Professional Standards 2