CPC Regulatory & Compliance Knowledge 4

Question 1

Before making preneed sales calls to consumers, a consultant should scrub lists against which resource?

Accepted Answer

The National Do Not Call Registry

Answer

Telemarketing rules require honoring the National Do Not Call Registry unless an exemption applies.

Question 2

Which federal law requires financial institutions to provide customers with privacy notices about sharing nonpublic personal information?

Accepted Answer

Gramm-Leach-Bliley Act

Answer

The Gramm-Leach-Bliley Act sets privacy notice and safeguarding requirements for covered financial activities, including some insurance-related ones.

Question 3

Which FTC statute broadly prohibits unfair or deceptive acts or practices in commerce?

Accepted Answer

Section 5 of the FTC Act

Answer

Section 5 of the FTC Act bars unfair or deceptive acts or practices and underlies many consumer protection actions.

Question 4

A consultant tells a family that a sealer casket will preserve the body indefinitely. This is best described as what?

Accepted Answer

A prohibited misrepresentation under the Funeral Rule

Answer

The Funeral Rule prohibits claims that caskets or vaults will preserve remains indefinitely, since they cannot.

Question 5

What document must a provider give a family at the end of arrangements, itemizing choices and total cost?

Accepted Answer

Statement of Funeral Goods and Services Selected

Answer

The Statement of Funeral Goods and Services Selected lists the items chosen, the prices, and any legal or cemetery requirements.

CPC - Certified Preplanning Consultant Practice Test