CPC Regulatory & Compliance Knowledge 2

Question 1

Under the FTC Funeral Rule, when must a funeral provider give a family the General Price List (GPL)?

Accepted Answer

At the start of any in-person discussion of funeral arrangements, goods, services, or prices

Answer

The GPL must be handed over for the family to keep at the beginning of any in-person discussion of arrangements, goods, services, or prices.

Question 2

A caller asks a funeral home by phone for the price of a direct cremation. What does the Funeral Rule require?

Accepted Answer

Provide accurate price information over the phone when asked

Answer

Providers must give accurate price and general information by phone to callers who ask, without requiring name or address.

Question 3

Which statement about embalming is consistent with the Funeral Rule?

Accepted Answer

A provider may not claim embalming is required by law when it is not, and must disclose that it is generally not required

Answer

Providers must not misrepresent embalming as legally required and must disclose that it is not required except in certain special cases.

Question 4

A family chooses direct cremation. Which practice is permitted?

Accepted Answer

Offering an unfinished wood box or alternative container

Answer

Providers must tell direct cremation customers that an alternative container is available and may not require a casket.

Question 5

Which fee on a General Price List is generally the only one a family cannot decline?

Accepted Answer

Basic services of funeral director and staff fee

Answer

The basic services fee is the sole non-declinable charge and covers overhead and general services.

CPC - Certified Preplanning Consultant Practice Test