CompTIA Operational Procedure

Question 1

What is the correct order of steps when troubleshooting a PC problem, according to CompTIA A+ best practices?

Accepted Answer

Identify → Theory → Test → Plan → Implement → Verify/Document

Answer

Fix → Test → Document → Report

Answer

Document → Fix → Test → Verify

Answer

Test → Identify → Implement → Document

Question 2

Before working inside a computer, a technician should FIRST:

Accepted Answer

Disconnect power and use an anti-static wrist strap to prevent ESD damage

Answer

Update all drivers and firmware

Answer

Back up all data on the hard drive

Answer

Run a full virus scan on the system

Question 3

Which type of backup copies only the files that have changed since the last FULL backup and clears the archive bit?

Accepted Answer

Differential backup

Answer

Incremental backup

Answer

Full backup

Answer

Synthetic backup

Question 4

A user reports that their computer displays a 'No Boot Device Found' error. What should the technician check FIRST?

Accepted Answer

BIOS/UEFI boot order settings

Answer

Monitor cable connection

Answer

RAM seating

Answer

CPU thermal paste

Question 5

What does MSDS/SDS documentation provide, and why is it important in IT?

Accepted Answer

Safety information about hazardous materials for proper handling and disposal

Answer

Technical specifications for computer hardware components

Answer

Software licensing and compliance documentation

Answer

Network topology and infrastructure diagrams

Question 6

Which Windows tool allows a technician to view and manage all running processes and system resource usage?

Accepted Answer

Task Manager (taskmgr.exe)

Answer

Device Manager (devmgmt.msc)

Answer

Registry Editor (regedit.exe)

Answer

System Configuration (msconfig.exe)