A personnel agency uses a written exam for a public safety dispatcher role and finds the exam has significant adverse impact on female applicants. Which approach would best address this while maintaining job-relatedness?
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A
Use the exam only for male applicants
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B
Conduct a content validity study to confirm the exam measures critical dispatcher KSAOs and revise or replace items that are not job-related
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C
Eliminate written exams entirely and use only oral interviews
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D
Lower the cut score by 10 points for female applicants only