CMT CMT Business Operations & Ethics 3

Question 1

Which federal law governs the disposal of electronic waste (e-waste) and requires responsible recycling?

Accepted Answer

Resource Conservation and Recovery Act (RCRA), supplemented by state-specific e-waste laws

Answer

RCRA and corresponding state laws regulate how electronics containing hazardous materials must be disposed of.

Question 2

What does professional liability insurance (errors and omissions) protect a repair technician from?

Accepted Answer

Claims that the technician's work caused damage or loss to a customer's device or data

Answer

E&O insurance covers claims arising from professional mistakes, such as accidentally damaging a customer's device.

Question 3

A customer wants to pay in cash and asks the technician not to issue a receipt. The correct response is to:

Accepted Answer

Issue a receipt regardless, as proper records are required for tax compliance and consumer protection

Answer

All transactions must be documented for tax purposes and to protect both parties in case of disputes.

Question 4

What is the significance of the FTC's 'Magnuson-Moss Warranty Act' for mobile repair technicians?

Accepted Answer

It prohibits manufacturers from voiding warranties solely because a consumer used a third-party repair service

Answer

The Magnuson-Moss Warranty Act gives independent repair technicians legal backing when manufacturers threaten warranty voiding.

Question 5

What is the recommended frequency for backing up business repair records and customer data?

Accepted Answer

Daily automated backups with offsite or cloud storage for disaster recovery

Answer

Daily automated backups ensure business continuity and protect against data loss from hardware failure.

(CMT) Certified Mobile Tech Practice Test