CMT CMT Business Operations & Ethics 3

Question 1

Which federal law governs the disposal of electronic waste (e-waste) and requires responsible recycling?

Accepted Answer

Resource Conservation and Recovery Act (RCRA), supplemented by state-specific e-waste laws

Answer

Communications Act of 1934 only

Answer

Consumer Product Safety Act

Answer

Digital Millennium Copyright Act (DMCA)

Question 2

What does professional liability insurance (errors and omissions) protect a repair technician from?

Accepted Answer

Claims that the technician's work caused damage or loss to a customer's device or data

Answer

Physical theft of repair shop equipment only

Answer

Employee injuries at work

Answer

Manufacturer recalls

Question 3

A customer wants to pay in cash and asks the technician not to issue a receipt. The correct response is to:

Accepted Answer

Issue a receipt regardless, as proper records are required for tax compliance and consumer protection

Answer

Honor the request since it is a cash transaction

Answer

Charge a higher rate for undocumented transactions

Answer

Refuse the repair

Question 4

What is the significance of the FTC's 'Magnuson-Moss Warranty Act' for mobile repair technicians?

Accepted Answer

It prohibits manufacturers from voiding warranties solely because a consumer used a third-party repair service

Answer

It requires all repairs to be done by authorized service providers

Answer

It mandates a two-year warranty on all repairs

Answer

It governs only appliance warranties, not mobile devices

Question 5

What is the recommended frequency for backing up business repair records and customer data?

Accepted Answer

Daily automated backups with offsite or cloud storage for disaster recovery

Answer

Monthly manual backups to a USB drive

Answer

Only when a new device is purchased

Answer

Backups are not necessary if records are paper-based

Question 6

What is meant by 'conflict of interest' in a mobile repair business context?

Accepted Answer

A situation where a technician's personal interests could improperly influence their professional decisions

Answer

A disagreement between two customers

Answer

A parts supply shortage

Answer

A scheduling conflict between technicians