CMM Human Resources Management 2

Question 1

A medical practice manager receives a complaint that a physician is creating a hostile work environment for clinical staff. What is the FIRST step the manager should take?

Accepted Answer

Document the complaint and conduct a preliminary fact-finding investigation

Answer

The first step is to document the complaint and conduct a preliminary fact-finding investigation before taking any disciplinary action.

Question 2

Under the Americans with Disabilities Act (ADA), a medical office must provide reasonable accommodation unless it causes:

Accepted Answer

Undue hardship on the organization

Answer

The ADA requires reasonable accommodation unless it would cause undue hardship, defined as significant difficulty or expense relative to the employer's resources.

Question 3

Which compensation strategy pays employees based on the skills and knowledge they possess rather than the specific job they perform?

Accepted Answer

Skill-based pay

Answer

Skill-based pay rewards employees for the breadth and depth of skills they acquire, encouraging cross-training and flexibility.

Question 4

A medical practice's succession planning program is PRIMARILY designed to:

Accepted Answer

Identify and develop internal candidates for key leadership roles

Answer

Succession planning focuses on identifying and grooming internal talent to fill critical positions when vacancies arise.

Question 5

When calculating an employee's overtime pay under the Fair Labor Standards Act (FLSA), the rate must be at least:

Accepted Answer

1.5 times their regular rate of pay

Answer

The FLSA requires that non-exempt employees receive at least 1.5 times their regular rate of pay for hours worked over 40 in a workweek.

(CMM) Certified Medical Manager Practice Test

(CMM) Certified Medical Manager Practice Test

CMM Human Resources Management 2