CMM Healthcare Management 3

Question 1

A medical manager is developing a staffing model. Which metric is MOST useful for determining optimal front-desk staffing levels?

Accepted Answer

Patient volume per hour by day of week

Answer

Hourly patient volume patterns identify peak demand periods and allow precise staffing alignment.

Question 2

The Primary purpose of a practice's charge master (chargemaster) is to:

Accepted Answer

List the standard prices for all services and supplies

Answer

The chargemaster is the comprehensive price list that drives the revenue cycle by establishing charges for all billable items.

Question 3

Which federal law requires employers with 15 or more employees to provide reasonable accommodations for qualified individuals with disabilities?

Accepted Answer

ADA (Americans with Disabilities Act)

Answer

The ADA mandates reasonable accommodations for qualified employees with disabilities in workplaces with 15 or more employees.

Question 4

A practice wants to benchmark its overhead ratio. Which formula is correct?

Accepted Answer

Total expenses ÷ total collections × 100

Answer

The overhead ratio equals total operating expenses divided by total collections, expressed as a percentage.

Question 5

In a capitation payment model, the provider assumes financial risk when:

Accepted Answer

Patients use services more than anticipated

Answer

In capitation, the provider receives a fixed per-member payment, so higher utilization than predicted results in a financial loss.

(CMM) Certified Medical Manager Practice Test