CMM Healthcare Management 2

Question 1

Under HIPAA's Minimum Necessary Standard, a medical office manager should ensure staff access patient information:

Accepted Answer

Only to the extent needed to perform their job function

Answer

The Minimum Necessary Standard limits PHI access to what is reasonably needed to accomplish a specific task.

Question 2

A healthcare organization's accounts receivable days outstanding (ARDO) has increased from 42 to 58 days. The BEST immediate action is to:

Accepted Answer

Audit the billing and coding workflow for bottlenecks

Answer

Auditing the billing workflow identifies root causes of delayed reimbursement before implementing other solutions.

Question 3

Which accreditation body specifically focuses on ambulatory healthcare organizations?

Accepted Answer

AAAHC (Accreditation Association for Ambulatory Health Care)

Answer

AAAHC is the primary accrediting body specifically designed for ambulatory care settings.

Question 4

A physician practice wants to improve patient satisfaction scores. Which strategy has the MOST direct impact on scores?

Accepted Answer

Reducing appointment wait times

Answer

Reducing wait times addresses one of the top patient complaints and most directly influences satisfaction survey results.

Question 5

When a medical practice transitions to a new EHR system, which phase is MOST critical for long-term success?

Accepted Answer

Staff training and change management

Answer

Inadequate training and poor change management are the leading causes of EHR implementation failure.

(CMM) Certified Medical Manager Practice Test