CMC Moving Industry Regulations & Compliance 2

Question 1

Under FMCSA regulations, what is the maximum number of days a carrier has to acknowledge a loss or damage claim from a household goods customer?

Accepted Answer

30 days

Answer

FMCSA requires carriers to acknowledge receipt of a loss or damage claim within 30 days.

Question 2

Which federal agency primarily regulates interstate household goods movers in the United States?

Accepted Answer

Federal Motor Carrier Safety Administration (FMCSA)

Answer

The FMCSA, a division of the DOT, is the primary regulator for interstate household goods moving companies.

Question 3

A carrier's tariff that is published and available to the public is required to include which of the following?

Accepted Answer

Rates, charges, and service terms applicable to transportation

Answer

A carrier's tariff must include the rates, charges, and terms that govern transportation services.

Question 4

What document must an interstate mover provide to a customer that summarizes their rights and responsibilities before the move?

Accepted Answer

Your Rights and Responsibilities When You Move booklet

Answer

FMCSA requires movers to give customers the 'Your Rights and Responsibilities When You Move' booklet before the move.

Question 5

Under a non-binding estimate, a carrier can collect no more than what percentage over the estimate at delivery before the customer must be given 30 days to pay the remainder?

Accepted Answer

10%

Answer

At delivery on a non-binding estimate, the carrier can only collect the estimated amount plus 10%; the rest must be billed with a 30-day payment period.

(CMC) Certified Moving Consultant Practice Test

(CMC) Certified Moving Consultant Practice Test

CMC Moving Industry Regulations & Compliance 2