CMC Moving Industry Regulations & Compliance 2 — Questions and Answers
Question 1: Under FMCSA regulations, what is the maximum number of days a carrier has to acknowledge a loss or damage claim from a household goods customer?
- 15 days
- 30 days (Correct answer)
- 45 days
- 60 days
Correct answer: 30 days
FMCSA requires carriers to acknowledge receipt of a loss or damage claim within 30 days.
Question 2: Which federal agency primarily regulates interstate household goods movers in the United States?
- Federal Trade Commission (FTC)
- Department of Transportation (DOT)
- Federal Motor Carrier Safety Administration (FMCSA) (Correct answer)
- Consumer Financial Protection Bureau (CFPB)
Correct answer: Federal Motor Carrier Safety Administration (FMCSA)
The FMCSA, a division of the DOT, is the primary regulator for interstate household goods moving companies.
Question 3: A carrier's tariff that is published and available to the public is required to include which of the following?
- The carrier's profit margin per shipment
- Rates, charges, and service terms applicable to transportation (Correct answer)
- Names of all employees authorized to provide estimates
- A list of all customers served in the prior year
Correct answer: Rates, charges, and service terms applicable to transportation
A carrier's tariff must include the rates, charges, and terms that govern transportation services.
Question 4: What document must an interstate mover provide to a customer that summarizes their rights and responsibilities before the move?
- Order for Service
- Your Rights and Responsibilities When You Move booklet (Correct answer)
- Bill of Lading
- Binding Estimate Form
Correct answer: Your Rights and Responsibilities When You Move booklet
FMCSA requires movers to give customers the 'Your Rights and Responsibilities When You Move' booklet before the move.
Question 5: Under a non-binding estimate, a carrier can collect no more than what percentage over the estimate at delivery before the customer must be given 30 days to pay the remainder?
- 5%
- 10% (Correct answer)
- 15%
- 20%
Correct answer: 10%
At delivery on a non-binding estimate, the carrier can only collect the estimated amount plus 10%; the rest must be billed with a 30-day payment period.
Question 6: Which type of moving estimate legally caps the final price at the quoted amount, regardless of actual weight or services used?
- Non-binding estimate
- Binding estimate (Correct answer)
- Good faith estimate
- Provisional estimate
Correct answer: Binding estimate
A binding estimate is a guaranteed price that cannot change as long as no additional services are requested.
Question 7: Under FMCSA rules, a carrier must complete final disposition of a loss or damage claim within how many days of receipt?
- 60 days
- 90 days
- 120 days
- 180 days (Correct answer)
Correct answer: 180 days
Carriers must pay, deny, or make a settlement offer on claims within 120 days of receiving the claim.
CMC Moving Industry Regulations & Compliance 2
Under FMCSA regulations, what is the maximum number of days a carrier has to acknowledge a loss or damage claim from a household goods customer?