CMAA CMAA Comprehensive Review 4

Question 1

Under HIPAA, a 'covered entity' includes which of the following?

Accepted Answer

A healthcare provider who transmits health information electronically

Answer

A medical billing company that works independently

Answer

A janitorial service used by a hospital

Answer

A patient who shares their own health information

Question 2

Which scheduling method books multiple patients at the same appointment start time?

Accepted Answer

Wave scheduling

Answer

Open-access scheduling

Answer

Double-booking

Answer

Cluster scheduling

Question 3

What is the purpose of an NPI (National Provider Identifier)?

Accepted Answer

To uniquely identify healthcare providers in standard transactions

Answer

To identify the patient's primary diagnosis

Answer

To assign reimbursement rates to providers

Answer

To classify the type of insurance plan

Question 4

When a patient's account is sent to collections, the medical administrative assistant should:

Accepted Answer

Follow the practice's established collection policy and cease direct billing per legal guidance

Answer

Continue billing the patient's insurance

Answer

Call the patient daily until payment is made

Answer

Write off the balance immediately

Question 5

Which of the following is an example of a SOAP note element completed by clinical staff that an administrative assistant might file?

Accepted Answer

S - Subjective: the patient's reported symptoms

Answer

B - Billing: the codes assigned for the visit

Answer

F - Financial: the patient's copay collected

Answer

A - Administrative: appointment scheduling details

Question 6

A patient disputes a charge on their bill. The best first step for the medical administrative assistant is to:

Accepted Answer

Review the patient's account and EOB to verify the charge is correct

Answer

Immediately write off the disputed amount

Answer

Transfer the call to collections

Answer

Tell the patient all charges are final

Question 7

Which of the following vaccination records should be maintained for staff in a medical office?

Accepted Answer

Hepatitis B and annual influenza vaccinations at minimum

Answer

Only childhood immunizations

Answer

Only vaccines required for travel

Answer

Vaccinations are not required for administrative staff