Patient Scheduling and Appointments Flashcards
6 cards from real CMAA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Patient Scheduling and Appointments flashcards as text
What is double-booking, and when might it be appropriate?
Answer: Two patients in one slot; appropriate when one is quick and the other needs extended time
Double-booking pairs a quick visit with a longer one where the provider can alternate between rooms.
A patient has no-showed three times in six months. What action should be taken?
Answer: Follow the no-show policy: warning letter, discuss barriers, potentially discharge with proper notice
Follow the graduated no-show policy: documented warnings, barrier discussion, and potential discharge with proper 30-day notice.
What is the purpose of a scheduling matrix or template?
Answer: Define daily schedule structure including slots, time allocations, and appointment types
The scheduling matrix defines available time slots, appointment lengths, and designated times for different visit types.
How should reminders be handled for patients without phone or internet?
Answer: Mail appointment reminder cards with sufficient lead time
Mailed reminder cards sent 7-10 days before the appointment remain effective for patients without modern technology.
What is the advantage of an online patient scheduling portal?
Answer: Patients book at their convenience, reducing phone volume and improving efficiency
Online portals allow 24/7 booking, reduce call volume, give patients control, and improve scheduling efficiency.
How should the CMAA handle a physician time-off request that conflicts with scheduled patients?
Answer: Notify affected patients promptly, offer rescheduling or alternative providers, and document all changes
Promptly notify all affected patients, offer rescheduling or alternative providers, and document everything.