Certified Medical Administrative Assistant MCQ Flashcards
6 cards from real CMAA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Certified Medical Administrative Assistant MCQ flashcards as text
What should a CMAA do when a patient presents with an expired insurance card?
Answer: Verify current eligibility electronically or by phone and update the record
An expired card doesn't necessarily mean terminated coverage. Verify eligibility through electronic systems or phone, then update records.
What is the 'birthday rule' in insurance coordination of benefits?
Answer: Parent whose birthday falls earlier in the calendar year is primary for the child
When a child is covered by both parents, the parent whose birthday (month and day, not year) comes first in the calendar year is primary.
What is the role of a clearinghouse in medical billing?
Answer: Intermediary that checks claims for errors, reformats, and forwards to insurance companies
Clearinghouses receive claims from providers, scrub for errors, convert to standard format, and route to the correct payer.
What steps should a CMAA take at the end of each business day?
Answer: Payment reconciliation, secure records, review next day's schedule, turn off equipment, secure facility
Closing includes reconciling payments, securing records and PHI, reviewing the next day's schedule, and properly securing the facility.
Why must CMAAs understand medical abbreviations?
Answer: Enables accurate document interpretation, proper routing, and effective clinical support
CMAAs encounter abbreviations in records, prescriptions, orders, and correspondence, making understanding essential for accurate handling.
How does quality improvement apply to the CMAA role?
Answer: CMAAs track metrics like wait times, denial rates, and satisfaction, identifying process improvements
CMAAs contribute to QI by tracking operational and financial metrics, identifying inefficiencies, and implementing improvements.