CMA Administrative Office Procedures 3

Question 1

Which federal law mandates that employees be given up to 12 weeks of unpaid, job-protected leave for qualifying family or medical reasons?

Accepted Answer

FMLA

Answer

The Family and Medical Leave Act (FMLA) provides eligible employees up to 12 weeks of unpaid protected leave per year.

Question 2

In the context of medical billing, 'coordination of benefits' means:

Accepted Answer

Determining which insurance plan pays first when a patient has multiple coverages

Answer

Coordination of benefits establishes the order in which multiple insurance plans pay to prevent duplicate payment.

Question 3

A medical assistant receives a call from someone identifying themselves as a nurse from a specialist's office requesting lab results. The BEST action is to:

Accepted Answer

Verify the caller's identity and obtain patient authorization before releasing information

Answer

HIPAA requires verification of the requestor's identity and appropriate patient authorization before disclosing PHI to any third party.

Question 4

The 'tickler file' in a medical office is used to:

Accepted Answer

Flag reminders for future follow-up tasks on specific dates

Answer

A tickler file is a chronological reminder system that prompts staff to take action on specific items on or by a certain date.

Question 5

Which form must patients sign before the medical office can share their health information with their health insurance company for payment purposes?

Accepted Answer

Notice of Privacy Practices acknowledgment

Answer

Patients sign the Notice of Privacy Practices acknowledgment, which covers routine disclosures for treatment, payment, and operations without a separate authorization.

Certified Medical Assistant Exam Practice Test

Certified Medical Assistant Exam Practice Test

CMA Administrative Office Procedures 3