CMA Administrative Office Procedures 2

Question 1

Which scheduling method assigns specific appointment blocks to particular types of visits, such as physicals in the morning and follow-ups in the afternoon?

Accepted Answer

Cluster scheduling

Answer

Cluster scheduling groups similar appointment types into designated time blocks to improve workflow efficiency.

Question 2

When a patient calls to cancel an appointment, the medical assistant should FIRST:

Accepted Answer

Offer to reschedule the appointment

Answer

Offering to reschedule ensures continuity of care before documenting or asking for reasons.

Question 3

Which document authorizes a third party to act on a patient's behalf for healthcare decisions?

Accepted Answer

Durable power of attorney for healthcare

Answer

A durable power of attorney for healthcare designates a healthcare proxy to make medical decisions when the patient cannot.

Question 4

The term 'superbill' in a medical office refers to:

Accepted Answer

A combined encounter form listing diagnosis and procedure codes for billing

Answer

A superbill (encounter form) lists ICD and CPT codes used to generate insurance claims after each patient visit.

Question 5

When filing medical records alphabetically, which name is filed FIRST?

Accepted Answer

San James, Robert

Answer

In alphabetical filing, 'San James' precedes 'Saint James,' 'Santana,' and 'St. James' because 'San' sorts before 'Sai' and 'San' and 'St' is treated as 'Saint.'

Certified Medical Assistant Exam Practice Test

Certified Medical Assistant Exam Practice Test

CMA Administrative Office Procedures 2