CLA Workplace Communications 2

Question 1

When a shipment is delayed due to a carrier issue, who should be notified first?

Accepted Answer

The customer and relevant internal stakeholders

Answer

Proactive notification to both the customer and internal stakeholders maintains trust and allows for corrective action.

Question 2

Which communication method is BEST for documenting a formal agreement between two logistics departments?

Accepted Answer

A written email or memo

Answer

Written communication such as email or memo creates a documented record that can be referenced if disputes arise.

Question 3

A coworker consistently misunderstands your verbal instructions. What is the BEST solution?

Accepted Answer

Follow up verbal instructions with written confirmation

Answer

Following up with written confirmation clarifies instructions and reduces the chance of misunderstanding.

Question 4

In logistics, a 'bill of lading' primarily serves as which type of document?

Accepted Answer

A legal contract and receipt between shipper and carrier

Answer

A bill of lading is a legal document that serves as a contract of carriage and receipt of goods.

Question 5

Which tone is MOST appropriate when communicating a complaint to a supplier?

Accepted Answer

Professional and solution-focused

Answer

A professional, solution-focused tone maintains the business relationship while addressing the issue effectively.

(CLA) Certified Logistics Associate Practice Test