CIS System Configuration & Customization 2

Question 1

In ServiceNow, which table do you modify to add a custom field that appears across all task-based forms?

Accepted Answer

task

Answer

Adding a field to the 'task' table makes it available on all tables that extend task, including incidents, changes, and problems.

Question 2

When configuring a ServiceNow Update Set, what happens if a configuration element conflicts with an existing record in the target instance?

Accepted Answer

The system prompts the administrator to resolve the conflict manually

Answer

Conflicts during update set preview require manual administrator review and resolution before the update set can be committed.

Question 3

Which ServiceNow feature allows administrators to restrict which fields are visible on a form based on a user's role?

Accepted Answer

UI Policies

Answer

UI Policies can show or hide fields conditionally, including conditions based on the current user's role.

Question 4

A CIS candidate needs to ensure a configuration change in a client script only executes on the 'Incident' form and not on child tables. Which scope condition should they use?

Accepted Answer

Table = incident, Apply to child tables = false

Answer

Setting the table to 'incident' and unchecking 'Apply to child tables' restricts the script to only the Incident form.

Question 5

What is the primary purpose of a ServiceNow 'Transform Map' during data import?

Accepted Answer

To map source data fields to target table fields

Answer

Transform Maps define the relationship between import set staging table fields and the destination table fields in ServiceNow.

(CIS) Certified Implementation Specialist Practice Test

(CIS) Certified Implementation Specialist Practice Test

CIS System Configuration & Customization 2