CIS Quality Assurance 3

Question 1

What is the primary benefit of shift-left testing in a ServiceNow implementation project?

Accepted Answer

Finding defects earlier in the development cycle reduces cost and rework

Answer

Shift-left testing catches defects earlier when they are cheaper and faster to fix, reducing overall project risk.

Question 2

Which ServiceNow tool allows testers to record UI interactions and replay them as automated tests?

Accepted Answer

ATF step recorder

Answer

The ATF step recorder captures user interactions in the browser and converts them into replayable ATF test steps.

Question 3

A QA team wants to ensure a new ITSM workflow handles 500 concurrent users without degradation. Which test type addresses this?

Accepted Answer

Load testing

Answer

Load testing simulates multiple concurrent users to verify system performance under expected or peak conditions.

Question 4

What does a 'false negative' in automated testing indicate?

Accepted Answer

A test passes even though a defect exists

Answer

A false negative occurs when a test incorrectly reports success, masking an actual defect in the system.

Question 5

In ServiceNow QA, what is the purpose of setting a 'rollback plan' before a production deployment?

Accepted Answer

To restore the system to a known good state if the deployment causes issues

Answer

A rollback plan defines the steps to revert a failed deployment and restore production stability quickly.

(CIS) Certified Implementation Specialist Practice Test