CIS Quality Assurance 2

Question 1

Which testing technique verifies that a ServiceNow instance upgrade has not broken existing functionality?

Accepted Answer

Regression testing

Answer

Regression testing confirms that previously working features still function correctly after an upgrade or change.

Question 2

In ServiceNow, what is the purpose of an Automated Test Framework (ATF) test suite?

Accepted Answer

To group related test cases for sequential or parallel execution

Answer

An ATF test suite organizes related test cases so they can be run together in a defined order or in parallel.

Question 3

A CIS candidate discovers that a business rule fires incorrectly only when a specific field combination is present. Which testing type best targets this scenario?

Accepted Answer

Error guessing

Answer

Error guessing relies on the tester's experience to predict defect-prone conditions such as unusual field combinations.

Question 4

What does 'defect density' measure in a QA context?

Accepted Answer

Number of defects per unit of code or functionality

Answer

Defect density is the number of confirmed defects divided by the size of the software module, used to assess quality.

Question 5

During a ServiceNow implementation, which environment should be used for user acceptance testing (UAT)?

Accepted Answer

A dedicated staging or pre-production instance

Answer

UAT should occur in a staging or pre-production instance that mirrors production but is isolated from live data.

(CIS) Certified Implementation Specialist Practice Test

(CIS) Certified Implementation Specialist Practice Test

CIS Quality Assurance 2