CIS Implementation Methodologies 2

Question 1

In a ServiceNow implementation, what does the term 'fit-gap analysis' primarily determine?

Accepted Answer

How well the out-of-box platform meets business requirements

Answer

Fit-gap analysis compares out-of-box platform capabilities against business requirements to identify gaps that need configuration or customization.

Question 2

Which implementation approach minimizes risk by deploying to a subset of users before a full rollout?

Accepted Answer

Pilot deployment

Answer

A pilot deployment releases the system to a small, representative user group to validate functionality and gather feedback before the full rollout.

Question 3

What is the primary purpose of a Configuration Management Database (CMDB) in an ITSM implementation?

Accepted Answer

Tracking all IT assets and their relationships

Answer

A CMDB maintains records of IT configuration items and their interdependencies to support incident, change, and problem management processes.

Question 4

During an Agile implementation, what is the primary output of a sprint review meeting?

Accepted Answer

A demo of completed work and stakeholder feedback

Answer

The sprint review is where the development team demonstrates completed features to stakeholders and collects feedback for future sprint planning.

Question 5

What does 'timeboxing' mean in the context of Agile implementation methodology?

Accepted Answer

Fixing a maximum duration for an activity or iteration

Answer

Timeboxing assigns a fixed, maximum time period to an activity—such as a sprint—ensuring the team stops work at the end regardless of completion status.

(CIS) Certified Implementation Specialist Practice Test

(CIS) Certified Implementation Specialist Practice Test

CIS Implementation Methodologies 2