CHT Business Operations & Professionalism 1

Question 1

A horticulture technician's estimate should include all of the following EXCEPT:

Accepted Answer

Competitor's pricing

Answer

A professional estimate is built on your own costs (labor, materials, overhead) and desired profit margin — competitor pricing is a market reference, not a line item in your estimate.

Question 2

Which document legally authorizes a horticulture business to apply pesticides commercially in the US?

Accepted Answer

State pesticide applicator license/certification

Answer

Each US state requires commercial pesticide applicators to hold a state-issued pesticide applicator license in the appropriate category before applying pesticides for hire.

Question 3

When a customer complains about the quality of service, the best first step is to:

Accepted Answer

Listen carefully, acknowledge their concern, and assess the situation before responding

Answer

Effective complaint resolution starts with active listening and acknowledgment, which de-escalates tension and gives you the information needed to offer an appropriate remedy.

Question 4

General liability insurance for a landscape/horticulture business primarily covers:

Accepted Answer

Property damage or bodily injury caused to third parties during work

Answer

General liability insurance protects the business against claims of property damage or bodily injury to clients, bystanders, or their property during operations.

Question 5

Which employment classification describes a worker who sets their own hours, uses their own tools, and controls how work is performed?

Accepted Answer

Independent contractor

Answer

An independent contractor controls the means and manner of their work, uses their own tools, and is not subject to the same employer direction as employees.

CHT - Certified Horticultural Technician Practice Test

CHT - Certified Horticultural Technician Practice Test

CHT Business Operations & Professionalism 1