CHT Business Operations & Professionalism

Question 1

A horticulture technician's estimate should include all of the following EXCEPT:

Accepted Answer

Competitor's pricing

Answer

Labor costs

Answer

Material costs

Answer

Overhead and profit margin

Question 2

Which document legally authorizes a horticulture business to apply pesticides commercially in the US?

Accepted Answer

State pesticide applicator license/certification

Answer

Business license

Answer

Federal EPA permit

Answer

OSHA safety certification

Question 3

When a customer complains about the quality of service, the best first step is to:

Accepted Answer

Listen carefully, acknowledge their concern, and assess the situation before responding

Answer

Offer an immediate refund without discussion

Answer

Explain why they are wrong

Answer

Refer them to your contract and discontinue service

Question 4

General liability insurance for a landscape/horticulture business primarily covers:

Accepted Answer

Property damage or bodily injury caused to third parties during work

Answer

Employee injuries on the job

Answer

Equipment theft or breakdown

Answer

Employee health benefits

Question 5

Which employment classification describes a worker who sets their own hours, uses their own tools, and controls how work is performed?

Accepted Answer

Independent contractor

Answer

Full-time employee

Answer

Part-time employee

Answer

Seasonal employee

Question 6

A Material Safety Data Sheet (SDS/MSDS) provides information primarily about:

Accepted Answer

Chemical hazards, safe handling, and emergency response for a product

Answer

Plant species and care requirements

Answer

Equipment operating manuals

Answer

Fertilizer application rates