CHRP Organizational Effectiveness 4

Question 1

Which element of a psychological contract, when violated, most often triggers voluntary turnover?

Accepted Answer

Relational obligations like career development and job security

Answer

Violations of relational obligations—trust, growth, and security—are more emotionally significant and more strongly predict voluntary departure.

Question 2

A matrix organizational structure creates tension because employees report to:

Accepted Answer

Both a functional manager and a project manager simultaneously

Answer

Dual reporting lines in a matrix structure create role ambiguity and authority conflicts between functional and project managers.

Question 3

Which workforce planning technique uses historical data trends to project future headcount needs?

Accepted Answer

Trend analysis

Answer

Trend analysis extrapolates historical patterns in staffing ratios and business volume to estimate future workforce requirements.

Question 4

An organization implements an employee value proposition (EVP). Its primary purpose is to:

Accepted Answer

Articulate what the organization offers employees in exchange for their contributions

Answer

An EVP communicates the unique combination of benefits, opportunities, and culture an employer offers to attract and retain talent.

Question 5

Which change model describes unfreezing existing behaviors, transitioning, and refreezing new behaviors?

Accepted Answer

Lewin's Change Model

Answer

Kurt Lewin's three-stage model moves through unfreezing old habits, making changes, and then refreezing to stabilize new behaviors.

(CHRP) Certified Human Resources Professional Practice Test