CHFM - Certified Healthcare Facility Manager Administration and Human Resources Flashcards

Which document formally authorizes a project and names the project manager in healthcare facility management?

Answer: Project charter

A project charter is the document that formally authorizes a project, defines its objectives, and names the project manager, granting them the authority to apply organizational resources.

Under the Fair Labor Standards Act (FLSA), which classification of workers is NOT entitled to overtime pay?

Answer: Exempt employees (executive, administrative, professional)

The FLSA exempts executive, administrative, and professional employees from overtime requirements, provided they meet specific salary and duties tests. Non-exempt employees must receive overtime pay at 1.5x their regular rate for hours over 40 per week.

What is the primary purpose of a job description in healthcare facility management?

Answer: To define duties, required qualifications, and performance standards for a position

A job description defines the duties, responsibilities, required qualifications, reporting relationships, and performance standards for a specific position, serving as the foundation for recruitment, training, and performance evaluation.

In healthcare facility HR management, what is the primary benefit of cross-training employees?

Answer: It reduces operational vulnerability by ensuring multiple staff can perform critical functions

Cross-training reduces single points of failure in operations by ensuring that multiple employees can perform critical tasks, improving operational resilience and scheduling flexibility when staff are absent.

Which type of employment contract specifies that either party can terminate the relationship at any time for any lawful reason?

Answer: At-will employment

At-will employment means either the employer or employee can terminate the employment relationship at any time for any legal reason, or for no reason at all, without liability, unless an exception applies.

A facility manager wants to improve employee retention. Which strategy has been shown to be most effective long-term?

Answer: Providing opportunities for professional development and career advancement

Long-term retention is most strongly linked to employees feeling they have growth opportunities. Professional development, mentoring, and clear career paths address intrinsic motivational needs that a one-time bonus cannot sustain.