Administration and Human Resources Flashcards

A facility manager must ensure compliance with CMS Conditions of Participation. Which primary consequence can result from a hospital's failure to meet these federal standards?

Answer: Termination of Medicare and Medicaid reimbursement

Failure to comply with CMS Conditions of Participation can result in termination of a hospital's Medicare and Medicaid provider agreement, cutting off a major revenue source.

When preparing the annual facilities management budget, which approach uses prior-year actual expenses as the baseline and adjusts for anticipated changes?

Answer: Incremental budgeting

Incremental budgeting starts with the prior year's budget or actuals and makes adjustments for inflation, new initiatives, or cost changes.

A healthcare organization's HR department is investigating a sexual harassment complaint. Which principle is MOST critical to maintain throughout the investigation process?

Answer: Confidentiality and impartiality for all parties

Maintaining confidentiality protects all parties involved and ensures an impartial investigation that is legally defensible and fair.

A facility manager notices that a department consistently exceeds its labor budget due to high overtime. Which operational change would MOST directly address this root cause?

Answer: Reviewing and adjusting staff scheduling to better match patient census

Aligning staffing schedules with actual patient census and workload patterns is the most direct way to reduce unplanned overtime costs.

Under the National Labor Relations Act (NLRA), which activity is protected for healthcare employees even in a non-union facility?

Answer: Concerted activity with coworkers to improve working conditions

The NLRA protects 'concerted activity,' which includes employees acting together to address wages, hours, or working conditions, regardless of union status.

Which performance management tool involves gathering feedback about an employee from multiple sources including supervisors, peers, subordinates, and sometimes patients or customers?

Answer: 360-degree feedback assessment

A 360-degree feedback assessment collects performance data from all directions in the organizational hierarchy as well as from external stakeholders.

A CHFM is developing an emergency operations plan (EOP). Which framework, adopted by FEMA, provides a standardized approach to incident command that healthcare facilities should align with?

Answer: National Incident Management System (NIMS)

NIMS provides the standardized national framework for emergency management, and CMS requires hospitals to align their emergency operations plans with NIMS principles.